Nakamura Family Dental is a small family dental clinic in Kobe with what sounds like a stable, longstanding patient base. However, your website at nakamura-dental.jp doesn't load — we tried multiple times and it returns no response. Every potential patient who Googles your clinic name and clicks the first result is bouncing into nothing. Your AI-readiness score is 25 / 100 — F, Critical: a broken digital storefront is in some ways worse than no digital storefront, because it actively signals "this business is closed or out of business" to anyone who tries to reach it.

This is fixable. The single most urgent action is restoring the website (or replacing it with a fresh one) — that's Phase 1 below. After that's resolved, the rest of the plan is more standard work: bookings, patient communication, AI integration. But until step 1 is done, none of the rest matters because no customer can find anything to act on.

What's working:

• Decades of established patient relationships and word-of-mouth — Nakamura is a known clinic in your neighborhood. That gives you a referral floor that doesn't depend on the broken website.
• Family dental practices have unusually high retention — patients stay for decades, generations even. Your existing book is a real moat.

What's holding the business back:

• Your website doesn't load. This is the leading issue and overrides everything else. Every new patient lookup, every Google search result, every map listing that links to you — broken. Anyone trying to verify hours, address, or services hits an error page.
• It signals "closed." When a website is down, the strongest reading by a new patient is "this clinic isn't operating anymore." That actively loses patients.
• No way for new patients to book. Even if word-of-mouth brings someone to your door, they're calling a phone (during your business hours, in Japanese) — not booking online. Younger patients especially expect online booking.
• No SMS/LINE confirmation system. No-show rates in Japanese clinics are typically 5-10%. A confirmation reminder cuts that to 1-2%. Without one, you're losing chair time.
• No path for English-speaking residents/expats. Kobe has a meaningful expat population (Foreign Settlement, multinational employees) and many of them struggle to find English-friendly dental care.

Technical details for your developer

If you have a developer or web hosting person, share these specific findings with them — this is the priority:

1. nakamura-dental.jp is unreachable. When we tried to fetch the URL, it timed out / returned no response. Likely causes (in order of probability):
   • Hosting bill unpaid — the most common cause. Check the hosting account, see if there's a past-due notice.
   • Domain expired — visit https://www.value-domain.com/whois.php (or any whois lookup) and confirm nakamura-dental.jp is still registered.
   • DNS misconfigured — domain still registered but pointing nowhere.
   • Hosting server is down — your hosting provider may have an outage or migrated to a new IP.
2. No SSL certificate could not be detected (since the site is unreachable). When you restore it, also confirm SSL/HTTPS is on — without it, modern browsers warn patients away.
3. No SEO presence we can analyze because the site is down. Once it's back, run a full SEO audit including Google Search Console signup.

Don't have a developer? We can fix the technical items above for a flat fee. Get a quote →

#1 is non-negotiable and comes first. Until the site is back, nothing else has anywhere to live or be measured against.